Last update: 1 April 2017

GENERAL TERMS

If you are under the age of eighteen (18), You may travel with One Vision Tour only with the involvement of your parent or guardian. Make sure you review these Terms with your parent or guardian so that you both understand your rights and responsibilities.

 Please read carefully these following points and terms and conditions (“Terms”, “Terms and Conditions”) before accessing the One Vision Tour Website. These Terms and Conditions are a contract between you and One Vision Tour that govern your use of the One Vision Tour Website and the purchase products or services offered by One Vision Tour on the Website By accessing the Website, You agree to be bound by these Terms and the policies referred to in these Terms. We may, at our sole discretion and without notice, modify or change these Terms at any time. By accessing the Website after these changes, You agree to be bound by the modified Terms. If you disagree with the modified Terms, please cease using and accessing the Website. If You disagree with Our Terms in whole or in part, You cannot use the Website. 
DEFINITIONS ‘’Us’’, ‘’Our’’, ‘’Ours’’, ‘’We’’ refers to One Vision Tour (9353-1671 Quebec inc.) who operates under the trademarks One Vision Tour. The term “Website” and “Site” are terms having the same meaning and refer to One Vision Tour Website, affiliate sites, social media accounts or any other account related to the content of the above Website. “Services” means the services offered by One Vision Tour as defined in Section 1 of these Terms of Use.
The term “Platform” refers to the designated area on Our Website whereby a user may purchase exploratory stays and other related products or services. “Payment Method” means a valid method of payment accepted by One Vision Tour ’s third party payment processor PayPal or Shopify Payment: Visa, MasterCard or American Express. ‘’Users”, “You’’ and ‘’Your’’ means You yourself individually as a user of the Website and as a visitor of the Website.
 1.    Services, Products and Costs

A) The Website presents the various tourist orientation services offered to prospective international students (hereinafter “Services”). Purchase of the following services is available online on the Website

B) The reservation of the following services is offered on request :

I. Personalized Package

II. Group Package

III. Summer School

C) In order to purchase a Service, the User will have the option of creating an account on the Platform by indicating his / her name, first name, e-mail address and the chosen password. This step remains optional. Subsequently, the User must choose the date of his stay, choose a payment term, enter his personal information and proceed to payment with a valid Payment Method according to the chosen payment term.

D) The User can choose between two (2) payment terms: (i) pay in full the amount due or make a deposit of fifty percent (50%) of the amount due and the final payment must be made before admission files are sent for Packages I and II. Some packages being  personalized, each price will be different for each student. Deposits are non-refundable.

E) For Packages, the total amount due or the balance remaining to be paid must be paid before arrival  or before the submission of admission requests in case of a Personalized Package. One Vision Tour reserves the right to cancel the service for Users failing to pay the full balance. Transfer fees when using wire tranfers, Western Union or MonyeGram must be paid by the User.

F) Travel expenses (airfares or other) to the Montreal airport are the sole responsibility of the User.

G) Upon receipt of an information request, Our team will follow up by e-mail with the User.

H) Travel insurance is compulsory in case of a Group Package or the Summer School. Packages do not include travel insurance; however the User has the option of adding it to his reservation at an additional charge.

I) Accommodation in Montreal is not provided with packages I. However, You can make your reservation for a hotel room with us for an additional fee.

J) Within forty-eight (48) hours of purchase or reservation, a representative of One Vision Tour will contact the User to schedule a videoconference to answer the questions and prepare for the User’s stay or online assistance.

K) With the exception of Users who benefit from the Family Plan, a User who is less than eighteen (18) years of age who is not accompanied by a parent or legal guardian must present a legal authorization in writing and signed by a Parent or legal guardian.

L) Users who are less than eighteen (18) years of age and entitled to the Family Plan must be accompanied by an adult legally responsible for the Family Plan.

M) Except for those who are exempt from this requirement, Users must present their valid tourist visa upon arrival at Canadian Customs.

N) The Service provides help for Users wishing to obtain tourist visas.

O) The provision of the services included in the stay contracted via the Website will begin upon the arrival of the Users in Montreal.

P) Please note that for Package I, the final decision for admission is taken by the university or the college and the final decision for the visa is taken by the Canadian Government. 

Q) One Vision Tour advisors are available Monday to Friday from 9am until 5pm. No services will be offered during the weekend, unless there is an emergency or an activity has been planned by the company.

2.    Registration


To order One Vision Tour’s services, You will need to submit Your personal information at the moment of creating an online account and purchasing Services. When You need to submit your personal information, You:

  1. Authorize Us to assume that You are over the age of eighteen (18), or if you are under that age, that Your parent or guardian has entered the personal information on Your behalf;
  2. Authorize Us to assume that all individual using the Website or the Platform is You or an individual authorized to act in Your name. You are responsible for safeguarding the social media account information that You use to access the Service and for any activities or actions under your password, whether Your password is with our Website or with a third-party service;
  3. Agree not to disclose your account information to any third party. You must notify us immediately upon becoming aware of any unauthorized usage of Your name or of any breach of security you are aware of.

3.    Prohibited Usage


The One Vision Tour Website and blog may be used only for the purposes permitted by these Terms or described on this Website. You may not:

  • duplicate, publish, modify, create derivative works from, participate in the transfer or sale of “post” on the internet, or in any way distribute or exploit the One Vision Tour Website, the Blog or any portion thereof to the public or commercial use without our express written permission;
  • use any robot, spider, scraper or another automated device to access the Website or Blogue;
  • copy or hack Our database, Website, blog, and all related content;
  • access and use Our Website  blog or Platform and any other related content  in a way that violates any applicable local, national or international law or regulation;
  • access and use Our Website or Platform in a way that is illegal or fraudulent, or with an illegal or fraudulent objective;
  • Use Our Website or blog to transmit or obtain the transmission of any unsolicited or unauthorized publicity or promotional material or any other similar solicitation form (i.e. spam);
  • to knowingly transmit data, send, submit or download any material containing false information, viruses, Trojan horses, malware, or other malicious program or similar code designed to cause damage to Our Website, blog, Platform, services or material, including Our servers;
  • delete or change any copyright, trademark, or other proprietary notice or legend displayed on One Vision Tour’s Website (or printed pages of the Website).

4.    Visitor Specific Obligations


The Website and its content may only be used for the purposes set forth in these Terms. You must not use the Website for other purposes. You should not use the Website inappropriately in any way whatsoever. Also, You must not modify the Website and its content and should not try to prevent access to the Site or interfere with its operation. 
The visitor agrees, without limitations, not to:

  1. use the Website in any manner which could damage, disable, overburden or impair the Website;
  2. disrupt the safety or otherwise abuse the Website, or any services, system resources, servers or networks connected to the Website or affiliated or linked sites or accessible through them;
  3. disrupt or interfere with the use or enjoyment by others of the Website or affiliated or linked sites;
  4. upload, post or otherwise transmit on the Website a virus or other harmful, disruptive or destructive computer program or file;
  5. use any robot, spider, another automatic device, or manual process to monitor or copy the pages of the Website or its contents;
  6. transmit through the Website emails, chain letters, junk mail or another unsolicited bulk email; and
  7. attempt to gain unauthorized access to the Website or portions thereof to which access is limited. In addition, the visitor agrees that it is solely responsible for all actions and communications are undertaken or transmitted to or on behalf of and should comply with all applicable laws regarding its use or activities on the Website.

One Vision Tour reserves the right to refuse service to some Users and/or customers and to close accounts and cancel orders at their discretion.

5.    Social Media & Blog


The following conditions apply when You access a social media page, an account, a website, a network or any application contained on social media which was designed and managed by One Vision Tour.
By using the Blog and social media pages and by submitting a comment, a photo, video, or another item, you (and your parent / legal guardian if You have not reached the age of eighteen (18)) agree to be bound and abide by these Terms, One Vision Tour’s privacy policy and the terms of use of third-party providers of social media.
Terms of use of social media
Certain comments and other elements on the blog might not represent the views and general policy of One Vision Tour. Thus, You agree not to post or submit information, publications, links or other items of all kinds on social media pages that fall into the categories described below:
-defamatory;
-abusive;
-counterfeit;
-obscene;
-misleading;
-illegal;
-which otherwise violates the rights (including those relating to privacy) of others;
-all content including advertising;
-promotional materials or any form of unwanted solicitation to other users, individuals or entities;
-all content whose origin or source is falsified;
-any financial or personal information, about yourself or another person; and
-any information that One Vision Tour would consider contrary to the Terms of the Website.

Any information, message, link or element we consider as belonging to one of the above categories will be deleted immediately, without liability to One Vision Tour.
Moreover, One Vision Tour assumes no responsibility for filtering messages posted on social media.

6.    Refund and Exchange


Deposits made when ordering Services are non-refundable. The amount paid for the purchase of Package is not refundable. The User may request a change of plan at least thirty (30) days before the date of the beginning of his stay.
Subject to the occurrence of a “Force Majeure” resulting in the User’s inability to benefit from the Services contracted and paid in full, One Vision Tour may issue a refund to the latter. One Vision Tour reserves the right to request supporting documents in support of such a refund request. The User must notify One Vision Tour to this effect as soon as possible by email at the email address below: leslie.mbimbi@onevisiontour.com
The “Force Majeure” means an event that is both unforeseen, insurmountable and beyond the control of the User.

For any request related to the cancellation of a stay (with or without cause of Force majeure) or a change of Package, a written request to this effect must be sent by e-mail to the following address: leslie.mbimbi@onevisiontour.com

If an additional fee should apply following the modification of a package, the User will receive a quote to that effect. If the amount initially paid is higher than the amount due as a result of a change of plan, a bank transfer will be sent to the User with the difference between these two amounts.

7.    Information Gathering


We obtain and verify information for the purpose identifying all our customers who make an order. By agreeing to these Terms, You authorize Us to make inquiries We consider necessary to validate the information You provide us. We can do it directly, for example by asking you additional information or requiring You to take steps to confirm ownership of your Payment methods or email address.
If You are not over the age of eighteen (18), Your parent or guardian must use the Website on Your behalf, because You should not use the Website by Yourself or provide personal information to Us. One Vision Tour does not knowingly collect any information from children.
By accepting these Terms, you also consent to have read and accepted our Privacy Policy.

8.    Intellectual Property


One Vision Tour’s Website, content, as well as all intellectual property relating to them,  are Our property, that of Our affiliates or third parties. All rights, titles and interest in the Website and the Blog remain our property and/or the property of such third parties. The name ONE VISION TOUR and other names and property notices of goods and/or services from One Vision Tour on the Website are trademarks or Our exclusive proprietary brands or of third parties. Other names of products, services, and companies appearing on the Website may be trademarks of their respective owners.

All information provided on the Website belongs to One Vision Tour and is protected by applicable law. Unless otherwise indicated, the information may not be copied, displayed, distributed, downloaded, licensed, modified, published, reproduced, reused, sold, transmitted or used for purposes of derivative works, public or commercial usage without the express written permission of One Vision Tour. This information is protected under Canadian copyright and trademarks legislation.

You can use the information solely for your personal non-commercial use, provided that you reference Our copyright notices and attributions trademarks. These conditions give You a restriction to consult, display on your computer, download and print text and images on this Website, and only for non-commercial, personal and educational purposes, provided that the content of the Website is not subject to modification. This permission belongs only to You; it can not be assigned or transferred to another person, or be licensed. The images and text on the Website that are downloaded, copied, saved or printed are still subject to these Terms. You must ensure that all notices of copyright and trademarks are always included. For more information on permission to use, reproduce or republish any information presented on the Website, please contact Us.

Any unauthorized downloading, copying or unauthorized modification of trademarks or data contained on the Website may violate federal laws or any other law relating to trademarks or copyright and could expose the user to lawsuits.

9.    Warranty of services


One Vision Tour assumes the quality of the high-end immersive experience trough a selection of trusted and expert partners.
If You are not satisfied, One Vision Tour is held responsible for the dissatisfaction and will make a commercial gesture on your behalf depending on the reason for this dissatisfaction.

10.    Limitation of Liabilities and Disclaimers


One Vision Tour is not a travel agency and shall not be liable for damages arising from Your interpretation of the Services offered.

One Vision Tour shall not be liable for damages in connection with the carriage of Users such as changes in boarding, delays in service, cancellation or change of flight, or any other situation related to the carriage and safety of Users in Quebec or elsewhere.

One Vision Tour will not be held liable for acts or decisions taken by cross-border agents in the performance of their duties and the enforcement of laws, regulations, directives or procedures by the latter. Users understand that the right of entry into Canada remains a privilege and not an acquired right. As a result, One Vision Tour cannot be held responsible for refusals to enter Canada.

One Vision Tour will not be held liable for Your actions against Our values ​​during your stay as well as for any damage that You may cause. Any obscene and illegal behavior will not be tolerated.

One Vision Tour can provide interactive features that allow Users to provide feedback to One Vision Tour and interact with other Users. Each user is responsible for the content of their message on the Website and the blog. One Vision Tour will not be responsible for damage caused by messages posted by users.

The material and information contained on the Site and on the Blog are presented “as is” without any express or implied warranty of any kind whatsoever.

One Vision Tour will not be liable for any direct, indirect, special or consequential damages arising from the use of any material, product or services of any kind, the impossibility of using them, Delay in delivery or partial delivery, extinguishment of rights or loss of profits, data, exploitation or goodwill, whether such damages are contractual, tortuous or extracontractual and One Vision Tour is not obligated to grant you or any third party compensation or other compensation. In addition, One Vision Tour will not be liable for any damages resulting from the obligations specified in Section 4. Some Federal or provincial laws do not allow the exclusion or limitation of certain damages so that the exclusions set out below, above may not apply to you.

Your contractual relationship is only with One Vision Tour. You agree that no affiliate or agent of One Vision Tour owes you a duty of care when performing a task that otherwise would have been performed by One Vision Tour pursuant to its agreement with You.
You agree to indemnify and hold harmless One Vision Tour, its subsidiaries, affiliated, officers, directors, employees, and agents from all losses damages, claims, actions or demands, including reasonable legal fees, Use or misuse of this Site, all activities that occur under Your password or the account linked to Your e-mail address, Your violation of these Terms or any other violation of the rights of another person or party.

The Service Providers agree to indemnify One Vision Tour, its officers, directors, employees and consultants (collectively One Vision Tour) from and against any and all damages, liabilities or expenses, including reasonable attorneys’ fees and defense cost. The acts of negligence of the Service Providers with the services rendered during the stay, the acts of its agents, partners or consultant, or any person for whom the Service Providers is legally responsible.
You agree that any cause of action for services must begin within one (1) year of the cause of action.

11. Anti Spam-Law


One Vision Tour complies with the requirements of the Canadian Anti-Spam Law (CASL). To unsubscribe from our mailing list for electronic communications simply contact Us at leslie.mbimbi@onevisiontour.com

12. Governing Law and Judicial District

This agreement shall be governed, construed and enforced in accordance with the laws of the Province of Quebec, Canada, without regard to conflict of law provisions. If You breach these Terms and We do not take immediate action, this does not mean that We waive any right We may have against you (e.g. bringing cases in the future).
The Parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of Montreal, Quebec

If any part of these Terms is found to be unenforceable, the remainder of the agreement shall remain in full force and effect. The provisions of these Terms and conditions, by their nature, shall survive the termination or expiration of these Terms and conditions or cancellation of registration.

All external links to third party sites are provided for Your convenience. We do not control these sites in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other websites, including any content provided by them. You can access to this Website at Your own risk.

13. Contact Person


If you have questions about any content of this website, please contact us at leslie.mbimbi@onevisiontour.com